IT Support Specialist

Job Description

Capital Tower & Communications, Inc. is seeking a highly motivated and skilled IT Support Specialist to join our team in Lincoln, NE. The IT Support Specialist will be responsible for providing technical assistance and support to our employees and clients. This individual will troubleshoot and resolve hardware, software, and network issues, as well as assist with the installation and configuration of IT equipment and systems.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment
• Install, configure, and maintain software applications and operating systems
• Troubleshoot network connectivity issues and resolve them in a timely manner
• Assist with the setup and maintenance of email accounts and other communication systems
• Create user accounts and manage permissions and access controls
• Perform regular backups and ensure data security and integrity
• Document IT procedures and provide training to staff members

Qualifications:

• Bachelor's degree in Information Technology or related field
• 2+ years of experience in IT support or a similar role
• Strong knowledge of Windows and MacOS operating systems
• Familiarity with networking concepts and troubleshooting techniques
• Excellent problem-solving and communication skills
• Ability to work independently and prioritize tasks effectively

About Us

Capital Tower & Communications, Inc. is a leading provider of telecommunications infrastructure solutions in the Midwest. With over 20 years of experience, we specialize in tower construction, site development, and maintenance services for wireless carriers, broadcasters, and government agencies. Our team of dedicated professionals is committed to delivering high-quality and cost-effective solutions that meet our clients' needs. At Capital Tower & Communications, Inc., we are proud to be at the forefront of innovation in the telecommunications industry.